Support

Notifications about our support and maintenance programs - general system requirments.

We welcome all of our customers to call us for usage and  technical issues. We maintain strict quality control to insure the software runs error free. If an error occurred we want to know about it. To facilitate a support request please be prepared with a detailed account of what you were doing, along with screen shots if possible.

 We encourage all customers to use the Live update feature of the software.  Live-update is completely automated and available 24/7:  It runs a verification of your installed files, compares your installation to the available updates and displays those available for updating your system. The Live update feature is located on the Main menu under the Set-up tab.

Notifications and Bulletins

Notice! Only versions 11.0, through version 12 are supported. All customers that are running previous versions will be asked to upgrade.

Current System Requirements

PC - Workstation
Supported operting sytems: Windows XP, Vista, Windows 7,  Processor/s x86 or x64 AMD, or Pentium 4, 1Ghz or higher, (2Ghz or higher for 3D Feature Recoginition), 20 Gigabytes of  free drive space, 1024 x 768 minimum video resolution.

For 3D Feature Recoginition Estimating with SolidWorks,  A list of tested and supported video cards and drivers are listed at this SolidWorks support site: http://www.solidworks.com/sw/support/videocardtesting.html

Server
Processor and RAM: n/a, server is used for data storage only
Operating System: Novell, Microsoft Server 2003-2008
Hard Drive Requirements: 500MB for initial installation, estimated 10GB for a well-established environment.

Ready for More?

Want to learn more about Micro Estimating?

Request sales literature

Request an onsite or internet demo

Request a system quote

Thank you for your time, and we hope to talk to you soon!